VW Express Privacy Policy

At VW Express, we are committed to protecting our customer’s privacy. The purpose of this Privacy Statement is to inform our customers of VW Express’ practices relating to the collection, use and disclosure of personal information that we may receive in association with our customers use of our shipping and related products and services, our customers access to or use of our websites, or other interactions our customers may have with us.

Meaning of “Customer” and “Personal Information”

For the purposes of this Privacy Statement, “customer” refers to anyone who uses VW Express services, whether as the shipper, receiver, arranger of the shipment or otherwise, and anyone who uses VW Express websites, and “personal information” means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.

What Personal Information We Collect and How We Use It

We collect personal information about every shipment tendered to VW Express so that we can provide our customers with the transportation and information services necessary to make shipping convenient and bill our customers accurately for the services we provide to them.

We use the personal information we collect in relation to shipments so that we can:

  • Provide our customers with timely and reliable products and services, including the pick-up and delivery of shipments, the performance of logistics services, the arrangement of customs brokerage services, and communication with our customers about the status of their shipments (by telephone or e-mail).
  • Bill our customers for the services we provide; including the verification of their credit card, the authentication of their identities, and the production of detailed invoices that help them verify the charges billed to them.
  • Establish, maintain and develop relationships with our customers, including the management of their accounts with VW Express.
  • Develop, promote and manage our services, including the completion of market studies and the communication of new services to our customers.
  • Assist law enforcement agencies, collect debts owed to VW Express, protect VW Express’s business interests (including enforcing VW Express’s Terms and Conditions of Service) and generally meet requirements imposed by law.

We reserve the right to co-operate fully with local, provincial, state and federal officials in any investigation relating to any personal information (including private electronic communications transmitted on any VW Express’s website) or any purported unlawful activities.

How We Obtain Consent

When a customer provides us with personal information relating to an individual other than themselves (such as the intended recipient of the shipment), we rely on the customer who is providing us with the personal information to obtain that individual’s consent to our collection, use and disclosure of their personal information in the circumstances described above.


A cookie is a small file containing information that a website creates when you visit it. A cookie can track how and when someone uses a website and/or other websites which they visited and can store that information. There are two common types of cookies: “session cookies” and “persistent cookies”. Session cookies store information only for the length of time that someone is connected to a website — they are not written onto the person’s hard drive. Once the person leaves the website, the originator of the cookie no longer has the information that was contained on it. We use session cookies as an additional security feature.

When our customers log on to our websites and are authenticated through their User ID and password, a cookie will store the identification number of their browser. Throughout their session, the session cookie acts as a type of digital signature to identify our customer’s current session to the web server. The web server will monitor our customer’s browser number to ensure that, at all times during the session, we are dealing with our customer.

How We Protect Personal Information

We make all commercially reasonable efforts to ensure that personal information collected is protected against loss and unauthorized access. Access to our customers’ personal information is restricted to VW Express. In addition, we employ generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access. While we use commercially reasonable efforts to limit access to our vehicles and premises to authorized personnel, we cannot guarantee the confidentiality of information that is displayed on any shipment package or shipment label.

Retention of Personal Information

We retain our customers’ personal information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws.

Changes to this Privacy Statement

We reserve the right to modify this Privacy Statement at anytime without notice. The Privacy Statement posted at any time or from time to time via this website shall be deemed to be the Privacy Statement then in effect.


Anyone may contact us at 416-745-1280 or sales@vwexpress.com to request access, the correction or update of their personal information.